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Benefits agent for Nearby care finder
The benefits agent for Nearby care finder answers what a member’s plan covers, from the plan guide.
Coastline Medical SchemeBenefits agentWhatsApp
- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionNearby care finder
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Nearby care finder
- Finds nearby care after a cover answer, with the scheme’s network first
- Find the nearest pharmacies, clinics or hospitals to a person’s area
- Find a park nearby for a walk or a run
- Pair with a medical aid to suggest in-network options first
Questions
What does the benefits agent do with Nearby care finder?
Finds nearby care after a cover answer, with the scheme’s network first.
Is the Nearby care finder connector live?
Yes.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Does every agent get Nearby care finder?
Nearby care finder is built into Health Loops and live today.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.