Live
Staff wellness agent for RSSB
The staff wellness agent for RSSB points staff to their RSSB benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightRSSB
What it can do with RSSB
- Points staff to their RSSB benefits
- Match the member to their RSSB option from the 2 on file (Medical scheme (RAMA) and CBHI (Mutuelle de Santé)), with their membership number, from a message or a photo of their card
- Answer general questions about RSSB cover, and send plan-specific ones to the RSSB service line (4044) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with RSSB?
Points staff to their RSSB benefits.
Is the RSSB connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide RSSB claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.