Live
Chronic medicine agent for RSSB
The chronic medicine agent for RSSB explains what the RSSB plan says about chronic medicine and registration.
Corner PharmacyChronic medicine agentWhatsApp
- Chronic medicine agent: Hi Fatima, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
- Customer: Yes. And is it still paid by my medical aid?
- Read the chronic medicine section of the plan guideRSSB
- Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
- Repeat request sentPharmacy
What it can do with RSSB
- Explains what the RSSB plan says about chronic medicine and registration
- Match the member to their RSSB option from the 2 on file (Medical scheme (RAMA) and CBHI (Mutuelle de Santé)), with their membership number, from a message or a photo of their card
- Answer general questions about RSSB cover, and send plan-specific ones to the RSSB service line (4044) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the chronic medicine agent do with RSSB?
Explains what the RSSB plan says about chronic medicine and registration.
Is the RSSB connector live?
Yes.
Does the chronic medicine agent change doses?
Never.
Does the agent decide RSSB claims or authorisations?
No.
Does the agent replace the pharmacist?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.