Live
Staff wellness agent for Old Mutual Rwanda
The staff wellness agent for Old Mutual Rwanda points staff to their Old Mutual Rwanda benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightOld Mutual Rwanda
What it can do with Old Mutual Rwanda
- Points staff to their Old Mutual Rwanda benefits
- Match the member to their Old Mutual Rwanda option from the 3 on file (Heza Care, Ishema Care and Health Family Cover), with their membership number, from a message or a photo of their card
- Answer general questions about Old Mutual Rwanda cover, and send plan-specific ones to the Old Mutual Rwanda service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Old Mutual Rwanda?
Points staff to their Old Mutual Rwanda benefits.
Is the Old Mutual Rwanda connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Old Mutual Rwanda claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.