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Wellness score agent for Old Mutual Rwanda
The wellness score agent for Old Mutual Rwanda is a ready-made agent on Health Loops.
Ridgeway LogisticsWellness score agentWhatsApp
- Scan complete: heart rate 68, breathing 14, stress low30-second face scan
- Read this month’s activity: 11 active daysOld Mutual Rwanda
- Wellness score agent: Hi Nomsa, your wellness score this month is 74 out of 100, up 5 since last month. It’s a wellness score, not a medical result. Most of the rise came from more active days.
- Customer: How do I push it up?
- Wellness score agent: Two more active days a week would do most of it. Want a nudge on Monday mornings?
- Customer: Yes.
- Monday nudge scheduledHealth Loops
What it can do with Old Mutual Rwanda
- Runs wellness scores for Old Mutual Rwanda members and points them to the benefits on their plan
- Match the member to their Old Mutual Rwanda option from the 3 on file (Heza Care, Ishema Care and Health Family Cover), with their membership number, from a message or a photo of their card
- Answer general questions about Old Mutual Rwanda cover, and send plan-specific ones to the Old Mutual Rwanda service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the wellness score agent do with Old Mutual Rwanda?
Runs wellness scores for Old Mutual Rwanda members and points them to the benefits on their plan.
Is the Old Mutual Rwanda connector live?
Yes.
How is the wellness score worked out?
From the face scan readings, short check-in answers and activity the member chooses to share, weighted by a formula you can see and change.
Does the agent decide Old Mutual Rwanda claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.