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Intake and booking agent for Namibia Health Plan

The intake and booking agent for Namibia Health Plan is a ready-made agent on Health Loops.

Riverside Family ClinicIntake and booking agentWhatsApp

Customer: Hi, I’d like to book. A cough that has lasted two weeks.
Red-flag check: none foundSymptom red flags
Read open slotsNamibia Health Plan
Intake and booking agent: Thanks Johan. I can book you in at Riverside Family Clinic on Tuesday at 10:30 or Wednesday at 15:00. Which suits you?
Customer: Tuesday.
Booked and intake filedNamibia Health Plan
Intake and booking agent: You’re booked for Tuesday at 10:30. I’ll send a reminder the day before. If anything gets worse before then, message me straight away.

Sample conversation. People, brands and figures are made up.

What it can do with Namibia Health Plan

Saves the person’s Namibia Health Plan details with the booking, so the practice can check cover
Match the member to their Namibia Health Plan option from the 8 on file (Platinum, Titanium, Gold and 5 more), with their membership number, from a message or a photo of their card
Answer general questions about Namibia Health Plan cover, and send plan-specific ones to the Namibia Health Plan service line (061 285 5400) rather than guess
Read a claims or benefit statement the member sends and explain each line still owed, in plain words

Saves the person’s Namibia Health Plan details with the booking, so the practice can check cover.

Yes.

No.

No.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.