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Pre-authorisation agent for Facebook Messenger

The pre-authorisation agent for Facebook Messenger collects documents on Facebook Messenger, including photos.

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Coastline Medical SchemePre-authorisation agentFacebook Messenger
  1. Customer: I need a knee scope next month. What do I do?
  2. Read the plan’s authorisation rulesDiscovery Health
  3. Pre-authorisation agent: You’ll need authorisation before you’re admitted. Your plan guide asks for the doctor’s quote with the procedure codes and the hospital’s name. Do you have the quote?
  4. Customer: I’ll send a photo.
  5. Quote received: codes and hospital foundHealth Loops
  6. Complete request sent to the authorisation team
Sample conversation. People, brands and figures are made up.

What it can do with Facebook Messenger

  • Collects documents on Facebook Messenger, including photos
  • Answer messages to your page with the same agent as your site
  • Send booking and checkout links in the thread
  • Hand over to a person with the history attached

Tools.

Facebook MessengerCustomWhatsAppLiveEmailLiveDiscovery HealthLiveVoice and phone callsLive

Questions

What does the pre-authorisation agent do with Facebook Messenger?

Collects documents on Facebook Messenger, including photos.

Is the Facebook Messenger connector live?

Not yet as a ready-made connector.

Does the pre-authorisation agent approve procedures?

No.

Is it the same agent on Facebook Messenger as on our website?

Yes.

Where do the agent’s answers about benefits come from?

From the scheme’s own published plan guide for the member’s option, and from statements the member sends.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The pre-authorisation agent by vertical

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The pre-authorisation agent with other connectors