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Pre-authorisation agent for Web chat embed

The pre-authorisation agent for Web chat embed collects documents on Web chat embed, including photos.

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Coastline Medical SchemePre-authorisation agentWeb chat embed
  1. Customer: I need a knee scope next month. What do I do?
  2. Read the plan’s authorisation rulesDiscovery Health
  3. Pre-authorisation agent: You’ll need authorisation before you’re admitted. Your plan guide asks for the doctor’s quote with the procedure codes and the hospital’s name. Do you have the quote?
  4. Customer: I’ll send a photo.
  5. Quote received: codes and hospital foundHealth Loops
  6. Complete request sent to the authorisation team
Sample conversation. People, brands and figures are made up.

What it can do with Web chat embed

  • Collects documents on Web chat embed, including photos
  • Add the agent to any site with one script tag: chat, voice and the face scan inside it
  • Run on a publishable key with allowed origins and rate limits
  • Match your brand’s name, colours and greeting

Tools.

Web chat embedLiveWhatsAppLiveEmailLiveDiscovery HealthLiveVoice and phone callsLive

Questions

What does the pre-authorisation agent do with Web chat embed?

Collects documents on Web chat embed, including photos.

Is the Web chat embed connector live?

Yes.

Does the pre-authorisation agent approve procedures?

No.

Is it the same agent on Web chat embed as on our website?

Yes.

Where do the agent’s answers about benefits come from?

From the scheme’s own published plan guide for the member’s option, and from statements the member sends.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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