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Pre-authorisation agent for Instagram messages

The pre-authorisation agent for Instagram messages collects documents on Instagram messages, including photos.

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Coastline Medical SchemePre-authorisation agentInstagram messages
  1. Customer: I need a knee scope next month. What do I do?
  2. Read the plan’s authorisation rulesDiscovery Health
  3. Pre-authorisation agent: You’ll need authorisation before you’re admitted. Your plan guide asks for the doctor’s quote with the procedure codes and the hospital’s name. Do you have the quote?
  4. Customer: I’ll send a photo.
  5. Quote received: codes and hospital foundHealth Loops
  6. Complete request sent to the authorisation team
Sample conversation. People, brands and figures are made up.

What it can do with Instagram messages

  • Collects documents on Instagram messages, including photos
  • Answer product questions sent by direct message
  • Reply to story mentions and comments that ask a question
  • Send a checkout or booking link in the thread

Tools.

Instagram messagesCustomWhatsAppLiveEmailLiveDiscovery HealthLiveVoice and phone callsLive

Questions

What does the pre-authorisation agent do with Instagram messages?

Collects documents on Instagram messages, including photos.

Is the Instagram messages connector live?

Not yet as a ready-made connector.

Does the pre-authorisation agent approve procedures?

No.

Is it the same agent on Instagram messages as on our website?

Yes.

Where do the agent’s answers about benefits come from?

From the scheme’s own published plan guide for the member’s option, and from statements the member sends.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The pre-authorisation agent by vertical

Other agents for Instagram messages

The pre-authorisation agent with other connectors