Custom, built in days
Returns agent for Help Scout
The returns agent for Help Scout handles returns and exchanges inside your policy.
Northfield NutritionReturns agentWeb chat embed
- Customer: I’d like to return magnesium glycinate. It’s not for me.
- Read order #4821: delivered 12 days agoHelp Scout
- Returns agent: Sorry it didn’t suit you. It’s inside the 30-day window. I can refund it, or swap it for something else in the range. Which would you prefer?
- Customer: A refund, please.
- Return created and label sentHelp Scout
- Returns agent: Done. Your return label is in your email. The refund goes back to your card when the parcel reaches us.
What it can do with Help Scout
- Picks up return requests from Help Scout and closes the ticket when done
- Read new Help Scout tickets, sort them and draft a reply from your own help articles
- Answer order status, returns and product questions end to end, and close the ticket
- Hand over anything medical, a complaint or a refund over your limit to a person, with a summary
Questions
What does the returns agent do with Help Scout?
Picks up return requests from Help Scout and closes the ticket when done.
Is the Help Scout connector live?
Not yet as a ready-made connector.
Does the returns agent follow our return policy?
Yes.
Can the agent change orders or subscriptions in Help Scout?
Yes, inside the permissions you give each agent.
Does the agent make health claims about our supplements?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.