Custom, built in days
Help Scout for AI agents
The Help Scout connector lets Health Loops agents work with Help Scout, a shared inbox and help centre.
Northfield NutritionSupport inbox agentWeb chat embed
- 42 new tickets overnightHelp Scout
- Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
- Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
- Customer: Send me the reaction ones first.
- 3 tickets assigned to you, each with a summary
What an agent can do with Help Scout
- Read new Help Scout tickets, sort them and draft a reply from your own help articles
- Answer order status, returns and product questions end to end, and close the ticket
- Hand over anything medical, a complaint or a refund over your limit to a person, with a summary
- Tag tickets by reason, so you can see what customers ask about most
Questions
What can an AI agent do with Help Scout?
Read new Help Scout tickets, sort them and draft a reply from your own help articles.
Is the Help Scout connector live?
Not yet as a ready-made connector.
Can the agent change orders or subscriptions in Help Scout?
Yes, inside the permissions you give each agent.
Which agents use Help Scout?
The support inbox agent, the returns agent and the order status agent.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.