Live
Staff wellness agent for Eden Care
The staff wellness agent for Eden Care points staff to their Eden Care benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightEden Care
What it can do with Eden Care
- Points staff to their Eden Care benefits
- Save the member’s Eden Care cover and membership number from a message or a photo of their card
- Answer general questions about Eden Care cover, and send plan-specific ones to the Eden Care service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Eden Care?
Points staff to their Eden Care benefits.
Is the Eden Care connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Eden Care claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.