Live
Stress check-in agent for Eden Care
A ready-made Health Loops agent that points Eden Care members to the mental health benefit on their plan.
Ridgeway LogisticsStress check-in agentWhatsApp
- Stress check-in agent: Hi Nomsa, quick check-in. From 1 to 5, how stressed have you felt this week?
- Customer: 4. Deadlines.
- Red-flag check: none foundSymptom red flags
- Stress check-in agent: Thanks for telling me. Want a two-minute breathing exercise now, or to talk to a counsellor this week?
- Customer: A counsellor.
- Booked Thursday 12:00Eden Care
- Stress check-in agent: Booked for Thursday at 12:00. It’s private, and I’ll check in after.
What it can do with Eden Care
- Points Eden Care members to the mental health benefit on their plan
- Save the member’s Eden Care cover and membership number from a message or a photo of their card
- Answer general questions about Eden Care cover, and send plan-specific ones to the Eden Care service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the stress check-in agent do with Eden Care?
Points Eden Care members to the mental health benefit on their plan.
Is the Eden Care connector live?
Yes.
Is the stress check-in agent a therapist?
No.
Does the agent decide Eden Care claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.