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Results follow-up agent for Eden Care

The results follow-up agent for Eden Care makes sure the next step after a result actually happens.

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Riverside Family ClinicResults follow-up agentWhatsApp
  1. Repeat test due: 3 months after the last resultEden Care
  2. Results follow-up agent: Hi Johan, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it can do with Eden Care

  • Points Eden Care members to the benefit that pays for the follow-up
  • Save the member’s Eden Care cover and membership number from a message or a photo of their card
  • Answer general questions about Eden Care cover, and send plan-specific ones to the Eden Care service line rather than guess
  • Read a claims or benefit statement the member sends and explain each line still owed, in plain words

Tools.

Eden CareLiveFHIR lab resultsCustomNearby care finderLiveWhatsAppLiveGoogle CalendarCustom

Questions

What does the results follow-up agent do with Eden Care?

Points Eden Care members to the benefit that pays for the follow-up.

Is the Eden Care connector live?

Yes.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Does the agent decide Eden Care claims or authorisations?

No.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The results follow-up agent by vertical

Other agents for Eden Care

The results follow-up agent with other connectors