Live

Scan to recommendation agent for GEMS

The scan to recommendation agent for GEMS is a ready-made agent on Health Loops.

Ridgeway LogisticsScan to recommendation agentWhatsApp
  1. Scan to recommendation agent: Want to try the 30-second face scan? It runs in your phone’s browser, no app needed.
  2. Customer: Sure.
  3. Scan complete: heart rate 72, breathing 15, blood pressure estimate 124/80, stress medium30-second face scan
  4. Scan to recommendation agent: Thanks Nomsa. These are wellness readings, not a diagnosis. Your stress reading is in the medium band, and you said you want to use the benefits on offer.
  5. Scan to recommendation agent: Two things could help: a short breathing routine tonight, or a session with an expert this week. Which would you like?
  6. Customer: The session.
  7. Offered the next open sessionsGEMS
Sample conversation. People, brands and figures are made up.

What it can do with GEMS

  • Points the member to the GEMS benefit that fits their readings, like a screening or a counsellor
  • Match the member to their GEMS option from the 6 on file (Emerald, Emerald Value, Tanzanite One and 3 more), with their membership number, from a message or a photo of their card
  • Answer what the member’s option covers from the GEMS plan guide, with the figures for their option and the source shown
  • Read a claims or benefit statement the member sends and explain each line still owed, in plain words

Questions

What does the scan to recommendation agent do with GEMS?

Points the member to the GEMS benefit that fits their readings, like a screening or a counsellor.

Is the GEMS connector live?

Yes.

What does the face scan measure?

Heart rate, breathing rate, a blood pressure estimate and a stress reading, from a 30-second video in the phone’s browser.

Does the agent decide GEMS claims or authorisations?

No.

Can HR see what staff say to the agent?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.