Scan to recommendation agent for medical aids

A ready-made Health Loops agent that runs the 30-second face scan and suggests the next step from it.

Coastline Medical SchemeScan to recommendation agentWhatsApp
  1. Scan to recommendation agent: Want to try the 30-second face scan? It runs in your phone’s browser, no app needed.
  2. Customer: Sure.
  3. Scan complete: heart rate 72, breathing 15, blood pressure estimate 124/80, stress medium30-second face scan
  4. Scan to recommendation agent: Thanks Bongani. These are wellness readings, not a diagnosis. Your stress reading is in the medium band, and you said you want to understand what the option pays.
  5. Scan to recommendation agent: Two things could help: a short breathing routine tonight, or a session with an expert this week. Which would you like?
  6. Customer: The session.
  7. Offered the next open sessionsDiscovery Health
Sample conversation. People, brands and figures are made up.

What it does with your systems

  • Points the member to the Discovery Health benefit that fits their readings, like a screening or a counsellor
  • Runs the 30-second face scan and turns the readings into one next step
  • Sends the scan link and the explainer on Web chat embed
  • Sends the scan link and the explainer on WhatsApp

Questions

What is a scan to recommendation agent for medical aids?

A ready-made Health Loops agent that runs the 30-second face scan and suggests the next step from it.

What does the face scan measure?

Heart rate, breathing rate, a blood pressure estimate and a stress reading, from a 30-second video in the phone’s browser.

Is the scan data used for anything else?

No.

Where do the agent’s answers about benefits come from?

From the scheme’s own published plan guide for the member’s option, and from statements the member sends.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.