Live
Staff wellness agent for AXA Health
The staff wellness agent for AXA Health points staff to their AXA Health benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightAXA Health
What it can do with AXA Health
- Points staff to their AXA Health benefits
- Match the member to their AXA Health option from the 2 on file (Personal Health and Business Health), with their membership number, from a message or a photo of their card
- Answer general questions about AXA Health cover, and send plan-specific ones to the AXA Health service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with AXA Health?
Points staff to their AXA Health benefits.
Is the AXA Health connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide AXA Health claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.