Custom, built in days
Pre-authorisation agent for Elation Health
The pre-authorisation agent for Elation Health collects the quote and codes from Elation Health for the request.
Riverside Family ClinicPre-authorisation agentWhatsApp
- Customer: I need a knee scope next month. What do I do?
- Read the plan’s authorisation rulesElation Health
- Pre-authorisation agent: You’ll need authorisation before you’re admitted. Your plan guide asks for the doctor’s quote with the procedure codes and the hospital’s name. Do you have the quote?
- Customer: I’ll send a photo.
- Quote received: codes and hospital foundHealth Loops
- Complete request sent to the authorisation team
What it can do with Elation Health
- Collects the quote and codes from Elation Health for the request
- Read upcoming appointments and the reason for each visit from Elation Health
- Write the intake given before the visit into the record, for the clinician to review
- Attach a call transcript, a scan report or a summary to the right record
Questions
What does the pre-authorisation agent do with Elation Health?
Collects the quote and codes from Elation Health for the request.
Is the Elation Health connector live?
Not yet as a ready-made connector.
Does the pre-authorisation agent approve procedures?
No.
Does the agent write into Elation Health?
Only what you allow: usually intake answers, call summaries and documents, for your clinicians to review.
Does the agent triage or diagnose patients?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.