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Pre-authorisation agent for GoodX

The pre-authorisation agent for GoodX collects the quote and codes from GoodX for the request.

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Riverside Family ClinicPre-authorisation agentWhatsApp
  1. Customer: I need a knee scope next month. What do I do?
  2. Read the plan’s authorisation rulesGoodX
  3. Pre-authorisation agent: You’ll need authorisation before you’re admitted. Your plan guide asks for the doctor’s quote with the procedure codes and the hospital’s name. Do you have the quote?
  4. Customer: I’ll send a photo.
  5. Quote received: codes and hospital foundHealth Loops
  6. Complete request sent to the authorisation team
Sample conversation. People, brands and figures are made up.

What it can do with GoodX

  • Collects the quote and codes from GoodX for the request
  • Read the diary in GoodX and book, move or cancel an appointment when someone asks
  • Send the practice’s own intake form before a first visit and file the answers
  • Find people who have not rebooked after a visit and invite them back

Tools.

GoodXCustomWhatsAppLiveEmailLiveDiscovery HealthLiveVoice and phone callsLive

Questions

What does the pre-authorisation agent do with GoodX?

Collects the quote and codes from GoodX for the request.

Is the GoodX connector live?

Not yet as a ready-made connector.

Does the pre-authorisation agent approve procedures?

No.

Does the agent write into GoodX?

Only what you allow: usually intake answers, call summaries and documents, for your clinicians to review.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The pre-authorisation agent by vertical

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The pre-authorisation agent with other connectors