Custom, built in days
Pre-authorisation agent for Healthie
The pre-authorisation agent for Healthie collects the quote and codes from Healthie for the request.
Riverside Family ClinicPre-authorisation agentWhatsApp
- Customer: I need a knee scope next month. What do I do?
- Read the plan’s authorisation rulesHealthie
- Pre-authorisation agent: You’ll need authorisation before you’re admitted. Your plan guide asks for the doctor’s quote with the procedure codes and the hospital’s name. Do you have the quote?
- Customer: I’ll send a photo.
- Quote received: codes and hospital foundHealth Loops
- Complete request sent to the authorisation team
What it can do with Healthie
- Collects the quote and codes from Healthie for the request
- Read the diary in Healthie and book, move or cancel an appointment when someone asks
- Send the practice’s own intake form before a first visit and file the answers
- Find people who have not rebooked after a visit and invite them back
Questions
What does the pre-authorisation agent do with Healthie?
Collects the quote and codes from Healthie for the request.
Is the Healthie connector live?
Not yet as a ready-made connector.
Does the pre-authorisation agent approve procedures?
No.
Does the agent write into Healthie?
Only what you allow: usually intake answers, call summaries and documents, for your clinicians to review.
Does the agent triage or diagnose patients?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.