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Intake and booking agent for Affinity Health

The intake and booking agent for Affinity Health is a ready-made agent on Health Loops.

Riverside Family ClinicIntake and booking agentWhatsApp

Customer: Hi, I’d like to book. A cough that has lasted two weeks.
Red-flag check: none foundSymptom red flags
Read open slotsAffinity Health
Intake and booking agent: Thanks Johan. I can book you in at Riverside Family Clinic on Tuesday at 10:30 or Wednesday at 15:00. Which suits you?
Customer: Tuesday.
Booked and intake filedAffinity Health
Intake and booking agent: You’re booked for Tuesday at 10:30. I’ll send a reminder the day before. If anything gets worse before then, message me straight away.

Sample conversation. People, brands and figures are made up.

What it can do with Affinity Health

Saves the person’s Affinity Health details with the booking, so the practice can check cover
Match the member to their Affinity Health option from the 3 on file (Day-to-Day, Hospital and Combined), with their membership number, from a message or a photo of their card
Answer general questions about Affinity Health cover, and send plan-specific ones to the Affinity Health service line rather than guess
Read a claims or benefit statement the member sends and explain each line still owed, in plain words

Saves the person’s Affinity Health details with the booking, so the practice can check cover.

Yes.

No.

No.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.