Live
Renewal agent for Aetna
The renewal agent for Aetna explains what changes on Aetna options at renewal and compares them.
Your health insurerRenewal agentWhatsApp
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearAetna
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Aetna
- Explains what changes on Aetna options at renewal and compares them
- Match the member to their Aetna option from the 3 on file (Open Access, HMO and PPO), with their membership number, from a message or a photo of their card
- Answer general questions about Aetna cover, and send plan-specific ones to the Aetna service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the renewal agent do with Aetna?
Explains what changes on Aetna options at renewal and compares them.
Is the Aetna connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Aetna claims or authorisations?
No.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.