Custom, built in days

Support inbox agent for Zendesk

The support inbox agent for Zendesk answers and closes routine tickets and hands the rest to your team.

Northfield NutritionSupport inbox agentWeb chat embed

42 new tickets overnightZendesk
Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
Customer: Send me the reaction ones first.
3 tickets assigned to you, each with a summary

Sample conversation. People, brands and figures are made up.

What it can do with Zendesk

Reads and closes routine Zendesk tickets, and assigns the rest with a summary
Read new Zendesk tickets, sort them and draft a reply from your own help articles
Answer order status, returns and product questions end to end, and close the ticket
Hand over anything medical, a complaint or a refund over your limit to a person, with a summary

Reads and closes routine Zendesk tickets, and assigns the rest with a summary.

Not yet as a ready-made connector.

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Yes, inside the permissions you give each agent.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.