Custom, built in days

Results follow-up agent for Star Health

The results follow-up agent for Star Health makes sure the next step after a result actually happens.

Thrive at WorkResults follow-up agentWhatsApp
  1. Repeat test due: 3 months after the last resultStar Health
  2. Results follow-up agent: Hi Kabelo, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it can do with Star Health

  • Points Star Health members to the benefit that pays for the follow-up
  • Read a member’s Star Health plan and benefits through the access your team has, such as an API, a file feed or a portal export
  • Answer cover questions from your Star Health plan documents, with the figures for the member’s plan
  • Check a claim’s status and chase the missing invoice, referral or form with the member

Questions

What does the results follow-up agent do with Star Health?

Points Star Health members to the benefit that pays for the follow-up.

Is the Star Health connector live?

Not yet as a ready-made connector.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Does the agent decide Star Health claims or authorisations?

No.

Can we run the agent under our own brand?

Yes.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.