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Order status agent for SMS

The order status agent for SMS answers order questions on SMS.

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Northfield NutritionOrder status agentSMS
  1. Customer: Where’s my order?
  2. Read order #4821: in transitShopify
  3. Order status agent: It’s with the courier and due tomorrow before 17:00. Want a message when it’s out for delivery?
  4. Customer: Yes please.
  5. Delivery alert setShopify
Sample conversation. People, brands and figures are made up.

What it can do with SMS

  • Answers order questions on SMS
  • Send one message or up to 500 at once
  • Check opt-outs before every send
  • Time delivery to the person’s time zone and quiet hours

Tools.

SMSLiveShopifyLiveAfterShipCustomWhatsAppLiveWeb chat embedLive

Questions

What does the order status agent do with SMS?

Answers order questions on SMS.

Is the SMS connector live?

Yes.

Can the order status agent change a delivery address?

Yes, before the order ships, if you allow it.

Is it the same agent on SMS as on our website?

Yes.

Does the agent make health claims about our supplements?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The order status agent by vertical

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The order status agent with other connectors