Live
Staff wellness agent for Namibia Health Plan
The staff wellness agent for Namibia Health Plan points staff to their Namibia Health Plan benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightNamibia Health Plan
What it can do with Namibia Health Plan
- Points staff to their Namibia Health Plan benefits
- Match the member to their Namibia Health Plan option from the 8 on file (Platinum, Titanium, Gold and 5 more), with their membership number, from a message or a photo of their card
- Answer general questions about Namibia Health Plan cover, and send plan-specific ones to the Namibia Health Plan service line (061 285 5400) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Namibia Health Plan?
Points staff to their Namibia Health Plan benefits.
Is the Namibia Health Plan connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Namibia Health Plan claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.