Live
Staff wellness agent for Medshield
The staff wellness agent for Medshield points staff to their Medshield benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightMedshield
What it can do with Medshield
- Points staff to their Medshield benefits
- Match the member to their Medshield option from the 9 on file (MediValue Prime, MediPlus Prime, MediPhila and 6 more), with their membership number, from a message or a photo of their card
- Answer general questions about Medshield cover, and send plan-specific ones to the Medshield service line (086 000 2120) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Medshield?
Points staff to their Medshield benefits.
Is the Medshield connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Medshield claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.