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Chronic medicine agent for Medshield
The chronic medicine agent for Medshield explains what the Medshield plan says about chronic medicine and registration.
Corner PharmacyChronic medicine agentWhatsApp
- Chronic medicine agent: Hi Fatima, your chronic medicine is due on Thursday. Shall I ask the pharmacy to get it ready?
- Customer: Yes. And is it still paid by my medical aid?
- Read the chronic medicine section of the plan guideMedshield
- Chronic medicine agent: Your plan guide says registered chronic medicine is paid from the chronic benefit, and a network pharmacy avoids a co-payment. Your scheme confirms the final amount.
- Repeat request sentPharmacy
What it can do with Medshield
- Explains what the Medshield plan says about chronic medicine and registration
- Match the member to their Medshield option from the 9 on file (MediValue Prime, MediPlus Prime, MediPhila and 6 more), with their membership number, from a message or a photo of their card
- Answer general questions about Medshield cover, and send plan-specific ones to the Medshield service line (086 000 2120) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the chronic medicine agent do with Medshield?
Explains what the Medshield plan says about chronic medicine and registration.
Is the Medshield connector live?
Yes.
Does the chronic medicine agent change doses?
Never.
Does the agent decide Medshield claims or authorisations?
No.
Does the agent replace the pharmacist?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.