Custom, built in days
Claims agent for Instagram messages
The claims agent for Instagram messages takes statements and documents on Instagram messages, including photos.
Coastline Medical SchemeClaims agentInstagram messages
- Customer: Why do I still owe R640 on this?
- Read statement dated 3 OctoberDiscovery Health
- Claims agent: Your scheme paid R1,560 of the R2,200 specialist bill, at the scheme’s rate. The R640 left is the specialist charging above that rate. You could ask the rooms if they’ll accept the scheme rate.
- Customer: Can you ask them?
- Claims agent: I can draft the message for you to send, with the claim details. Want it?
What it can do with Instagram messages
- Takes statements and documents on Instagram messages, including photos
- Answer product questions sent by direct message
- Reply to story mentions and comments that ask a question
- Send a checkout or booking link in the thread
Questions
What does the claims agent do with Instagram messages?
Takes statements and documents on Instagram messages, including photos.
Is the Instagram messages connector live?
Not yet as a ready-made connector.
Does the claims agent change claim outcomes?
No.
Is it the same agent on Instagram messages as on our website?
Yes.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.