Live
Claims agent for Email
The claims agent for Email takes statements and documents on Email, including photos.
Coastline Medical SchemeClaims agentEmail
- Customer: Why do I still owe R640 on this?
- Read statement dated 3 OctoberDiscovery Health
- Claims agent: Your scheme paid R1,560 of the R2,200 specialist bill, at the scheme’s rate. The R640 left is the specialist charging above that rate. You could ask the rooms if they’ll accept the scheme rate.
- Customer: Can you ask them?
- Claims agent: I can draft the message for you to send, with the claim details. Want it?
What it can do with Email
- Takes statements and documents on Email, including photos
- Send results, summaries and receipts by email
- Pick up a reply and carry on as a conversation
- Attach a PDF report, like a scan report or a statement explainer
Questions
What does the claims agent do with Email?
Takes statements and documents on Email, including photos.
Is the Email connector live?
Yes.
Does the claims agent change claim outcomes?
No.
Is it the same agent on Email as on our website?
Yes.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.