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Appointment reminder agent for FHIR API

The appointment reminder agent for FHIR API confirms, moves and reminds appointments so fewer slots go empty.

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Riverside Family ClinicAppointment reminder agentWhatsApp
  1. Appointment reminder agent: Hi Johan, a reminder of your appointment at Riverside Family Clinic tomorrow at 09:00. Reply 1 to confirm or 2 to move it.
  2. Customer: 2
  3. Read open slotsFHIR API
  4. Appointment reminder agent: No problem. Thursday at 11:00 or Friday at 14:30?
  5. Customer: Friday.
  6. Moved to Friday 14:30, slot offered to the waiting listFHIR API
Sample conversation. People, brands and figures are made up.

What it can do with FHIR API

  • Reads tomorrow’s FHIR API diary and confirms or moves each booking there
  • Read people, appointments and observations from any system with a FHIR API
  • Write a questionnaire response or a document back to the record
  • Start an agent when a new appointment or result appears

Tools.

FHIR APICustomSMSLiveWhatsAppLiveGoogle CalendarCustomVoice and phone callsLive

Questions

What does the appointment reminder agent do with FHIR API?

Reads tomorrow’s FHIR API diary and confirms or moves each booking there.

Is the FHIR API connector live?

Not yet as a ready-made connector.

Which channels does the appointment reminder agent use?

SMS, WhatsApp, email or a phone call, per person and per practice.

Does the agent write into FHIR API?

Only what you allow: usually intake answers, call summaries and documents, for your clinicians to review.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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