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Stress check-in agent for medical aids

The stress check-in agent for medical aids is a ready-made agent on Health Loops.

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Coastline Medical SchemeStress check-in agentWhatsApp
  1. Stress check-in agent: Hi Bongani, quick check-in. From 1 to 5, how stressed have you felt this week?
  2. Customer: 4. Deadlines.
  3. Red-flag check: none foundSymptom red flags
  4. Stress check-in agent: Thanks for telling me. Want a two-minute breathing exercise now, or to talk to a counsellor this week?
  5. Customer: A counsellor.
  6. Booked Thursday 12:00Discovery Health
  7. Stress check-in agent: Booked for Thursday at 12:00. It’s private, and I’ll check in after.
Sample conversation. People, brands and figures are made up.

What it does with your systems

  • Points Discovery Health members to the mental health benefit on their plan
  • Runs the check-ins on WhatsApp
  • Runs Symptom red flags on every check-in
  • Books a counsellor in Bookable human experts when the person wants to talk to someone

Tools.

Discovery HealthLiveWhatsAppLiveSymptom red flagsLiveBookable human expertsLive30-second face scanLiveGEMSLive

Questions

What is a stress check-in agent for medical aids?

The stress check-in agent for medical aids is a ready-made agent on Health Loops.

Is the stress check-in agent a therapist?

No.

What happens in a crisis?

A fixed red-flag list runs on every message.

Where do the agent’s answers about benefits come from?

From the scheme’s own published plan guide for the member’s option, and from statements the member sends.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The stress check-in agent for other businesses

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