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Renewal agent for Discovery Vitality
The renewal agent for Discovery Vitality explains what changes on Discovery Vitality options at renewal and compares them.
Your health insurerRenewal agentWhatsApp
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearDiscovery Vitality
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Discovery Vitality
- Explains what changes on Discovery Vitality options at renewal and compares them
- Save the member’s Discovery Vitality status (Blue, Bronze, Silver, Gold, Diamond) so every answer starts from where they are
- Explain how Discovery Vitality rewards are earned and claimed, from the programme’s published rules with the date they were checked
- Remind the member of weekly and yearly goals before they reset, and suggest one thing to do this week
Questions
What does the renewal agent do with Discovery Vitality?
Explains what changes on Discovery Vitality options at renewal and compares them.
Is the Discovery Vitality connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Discovery Vitality claims or authorisations?
No.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.