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Renewal agent for Momentum Medical Scheme
The renewal agent for Momentum Medical Scheme is a ready-made agent on Health Loops.
Your medical aidRenewal agentWhatsApp
- Renewal agent: Hi Bongani, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearMomentum Medical Scheme
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Momentum Medical Scheme
- Explains what changes on Momentum Medical Scheme options at renewal and compares them
- Match the member to their Momentum Medical Scheme option from the 6 on file (Custom, Ingwe, Incentive and 3 more), with their membership number, from a message or a photo of their card
- Answer general questions about Momentum Medical Scheme cover, and send plan-specific ones to the Momentum Medical Scheme service line (0860 117 859) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the renewal agent do with Momentum Medical Scheme?
Explains what changes on Momentum Medical Scheme options at renewal and compares them.
Is the Momentum Medical Scheme connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Momentum Medical Scheme claims or authorisations?
No.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.