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Renewal agent for Discovery Flexicare
The renewal agent for Discovery Flexicare explains what changes on Discovery Flexicare options at renewal and compares them.
Your health insurerRenewal agentWhatsApp
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearDiscovery Flexicare
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Discovery Flexicare
- Explains what changes on Discovery Flexicare options at renewal and compares them
- Match the member to their Discovery Flexicare option from the 2 on file (Flexicare Core and Flexicare Plus), with their membership number, from a message or a photo of their card
- Answer what the member’s option covers from the Discovery Flexicare plan guide, with the figures for their option and the source shown
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the renewal agent do with Discovery Flexicare?
Explains what changes on Discovery Flexicare options at renewal and compares them.
Is the Discovery Flexicare connector live?
Yes.
Does the renewal agent sell plans?
No.
Does the agent decide Discovery Flexicare claims or authorisations?
No.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.