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Pre-authorisation agent for Bestmed

The pre-authorisation agent for Bestmed gathers what a pre-authorisation needs before a planned procedure.

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Riverside Family ClinicPre-authorisation agentWhatsApp
  1. Customer: I need a knee scope next month. What do I do?
  2. Read the plan’s authorisation rulesBestmed
  3. Pre-authorisation agent: You’ll need authorisation before you’re admitted. Your plan guide asks for the doctor’s quote with the procedure codes and the hospital’s name. Do you have the quote?
  4. Customer: I’ll send a photo.
  5. Quote received: codes and hospital foundHealth Loops
  6. Complete request sent to the authorisation team
Sample conversation. People, brands and figures are made up.

What it can do with Bestmed

  • Reads the Bestmed authorisation rules for the member’s plan and gathers what they need
  • Match the member to their Bestmed option from the 11 on file (Beat 1, Beat 2, Beat 3 and 8 more), with their membership number, from a message or a photo of their card
  • Answer general questions about Bestmed cover, and send plan-specific ones to the Bestmed service line (086 000 2378) rather than guess
  • Read a claims or benefit statement the member sends and explain each line still owed, in plain words

Tools.

BestmedLiveWhatsAppLiveEmailLiveDiscovery HealthLiveVoice and phone callsLive

Questions

What does the pre-authorisation agent do with Bestmed?

Reads the Bestmed authorisation rules for the member’s plan and gathers what they need.

Is the Bestmed connector live?

Yes.

Does the pre-authorisation agent approve procedures?

No.

Does the agent decide Bestmed claims or authorisations?

No.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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The pre-authorisation agent with other connectors