Live

Onboarding agent for Tempo Wellness Programme

The onboarding agent for Tempo Wellness Programme is a ready-made agent on Health Loops.

Peak StudioOnboarding agentWhatsApp
  1. Onboarding agent: Welcome to Peak Studio, Sipho. Two quick questions so I can set things up. What would you most like help with?
  2. Customer: I want to train three times a week.
  3. Onboarding agent: Got it. Is WhatsApp or email better for check-ins, and is morning or evening better?
  4. Customer: WhatsApp, evenings.
  5. Saved goal and preferencesTempo Wellness Programme
  6. Onboarding agent: Perfect. I’ll check in on Monday evenings, and you can message me any time in between.
Sample conversation. People, brands and figures are made up.

What it can do with Tempo Wellness Programme

  • Saves the member’s Tempo Wellness Programme plan during onboarding, so later answers use it
  • Save that the member is on Tempo Wellness Programme so every answer starts from it
  • Explain how Tempo Wellness Programme rewards are earned and claimed, from the programme’s published rules with the date they were checked
  • Remind the member of yearly goals before they reset, and suggest one thing to do this week

Questions

What does the onboarding agent do with Tempo Wellness Programme?

Saves the member’s Tempo Wellness Programme plan during onboarding, so later answers use it.

Is the Tempo Wellness Programme connector live?

Yes.

What does the onboarding agent save?

The goal, preferred channel and time, and anything the person chooses to share.

Does the agent decide Tempo Wellness Programme claims or authorisations?

No.

Can the agent book classes for members?

Yes, once your booking system is connected.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.