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Benefits agent for Tempo Wellness Programme
The benefits agent for Tempo Wellness Programme answers what a member’s plan covers, from the plan guide.
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- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionTempo Wellness Programme
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Tempo Wellness Programme
- Answers what Tempo Wellness Programme plans cover, with the figures for the member’s option
- Save that the member is on Tempo Wellness Programme so every answer starts from it
- Explain how Tempo Wellness Programme rewards are earned and claimed, from the programme’s published rules with the date they were checked
- Remind the member of yearly goals before they reset, and suggest one thing to do this week
Questions
What does the benefits agent do with Tempo Wellness Programme?
Answers what Tempo Wellness Programme plans cover, with the figures for the member’s option.
Is the Tempo Wellness Programme connector live?
Yes.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Does the agent decide Tempo Wellness Programme claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.