Free to start with 1,000 runs a month, no card needed. Then you pay for what agents do: runs, messages, calls and scans.
Agents.
Scan to recommendation agentRuns a quick wellness check and points members to the screening benefits on their option.Wellness score agentTurns scans and activity into a score members understand, and links it to screening benefits.Onboarding agentWelcomes new members, saves their option and explains the first things to know.Stress check-in agentExplains the mental health benefits on the member’s option and books a session.Chronic medicine agentHelps members register chronic medicine and stay on it.Pre-authorisation agentCuts the back-and-forth on hospital authorisations by collecting everything up front.Claims agentAnswers “why do I still owe this?” without a call centre queue.Benefits agentAnswers benefit questions from the scheme’s own guide, day and night.Medicine questions agentAnswers medicine questions with what the member’s option pays.Activity agentHelps members earn their rewards programme goals each week.Renewal agentExplains next year’s changes to each member’s option in plain words.
Systems they connect to.
Discovery HealthLivea medical scheme in South AfricaGEMSLivea medical scheme in South AfricaBonitasLivea medical scheme in South AfricaMomentum Medical SchemeLivea medical scheme in South AfricaWhatsAppLivethe messaging app most customers and members already use every dayVoice and phone callsLiveoutbound phone calls and in-browser voice from your agent
Questions
Which AI agents do medical aids use?
Scan to recommendation agent, wellness score agent, onboarding agent, stress check-in agent, chronic medicine agent, pre-authorisation agent, claims agent, benefits agent, medicine questions agent, activity agent and renewal agent.
Which systems do the agents connect to?
Discovery Health, GEMS, Bonitas, Momentum Medical Scheme, WhatsApp and Voice and phone calls, plus any other system a custom connector reaches.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends. When the guide does not answer a question, the agent says so and gives the scheme’s service line.
What does it cost?
Free to start with 1,000 runs a month, no card needed. Then you pay for what agents do: runs, messages, calls and scans.