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Bonitas for AI agents

The Bonitas connector lets Health Loops agents work with Bonitas, a medical scheme in South Africa.

Start free with this agent

Ridgeway LogisticsBenefits agentWhatsApp

Customer: Does my plan cover physio?
Read the plan guide for the member’s optionBonitas
Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
Customer: Yes please.
Found 3 nearbyNearby care finder

Sample conversation. People, brands and figures are made up.

What an agent can do with Bonitas

Match the member to their Bonitas option from the 12 on file (Primary, Standard, BonCap and 9 more), with their membership number, from a message or a photo of their card
Answer what the member’s option covers from the Bonitas plan guide, with the figures for their option and the source shown
Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Find network hospitals, clinics and GPs near the member, then give the Bonitas service line to confirm before an admission

Tools.

BonitasLive Discovery HealthLive GEMSLive WhatsAppLive Nearby care finderLive

Country: South Africa
Type: Medical scheme
Options on file (12): Primary, Standard, BonCap, BonSave, BonFit Select, BonEssential, BonStart, BonComplete, BonClassic, BonStart Plus, BonComprehensive, Hospital Standard
Service line: 0860 002 108
Plan guide: Indexed: answers cite the scheme’s own guide

Questions

What can an AI agent do with Bonitas?

Match the member to their Bonitas option from the 12 on file (Primary, Standard, BonCap and 9 more), with their membership number, from a message or a photo of their card.

Is the Bonitas connector live?

Yes.

Which Bonitas options does the agent know?

12 options: Primary, Standard, BonCap, BonSave, BonFit Select, BonEssential, BonStart, BonComplete, BonClassic, BonStart Plus, BonComprehensive, Hospital Standard.

Where do answers about Bonitas benefits come from?

From the Bonitas plan guide for the member’s option, which Ollie indexes and refreshes.

Does the agent decide Bonitas claims or authorisations?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.