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Benefits agent for Strategis Insurance
The benefits agent for Strategis Insurance answers what a member’s plan covers, from the plan guide.
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- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionStrategis Insurance
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Strategis Insurance
- Answers what Strategis Insurance plans cover, with the figures for the member’s option
- Match the member to their Strategis Insurance option from the 2 on file (Group Health Insurance and Individual Health Cover), with their membership number, from a message or a photo of their card
- Answer general questions about Strategis Insurance cover, and send plan-specific ones to the Strategis Insurance service line (+255 755 772 111) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the benefits agent do with Strategis Insurance?
Answers what Strategis Insurance plans cover, with the figures for the member’s option.
Is the Strategis Insurance connector live?
Yes.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Does the agent decide Strategis Insurance claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.