Live
Staff wellness agent for Sizwe Hosmed
The staff wellness agent for Sizwe Hosmed points staff to their Sizwe Hosmed benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightSizwe Hosmed
What it can do with Sizwe Hosmed
- Points staff to their Sizwe Hosmed benefits
- Match the member to their Sizwe Hosmed option from the 5 on file (Access, Ascend, Ultimate and 2 more), with their membership number, from a message or a photo of their card
- Answer general questions about Sizwe Hosmed cover, and send plan-specific ones to the Sizwe Hosmed service line (0860 100 871) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Sizwe Hosmed?
Points staff to their Sizwe Hosmed benefits.
Is the Sizwe Hosmed connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Sizwe Hosmed claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.