Live
Staff wellness agent for SHA Kenya
The staff wellness agent for SHA Kenya points staff to their SHA Kenya benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightSHA Kenya
What it can do with SHA Kenya
- Points staff to their SHA Kenya benefits
- Match the member to their SHA Kenya option from the 1 on file (Social Health Insurance), with their membership number, from a message or a photo of their card
- Answer general questions about SHA Kenya cover, and send plan-specific ones to the SHA Kenya service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with SHA Kenya?
Points staff to their SHA Kenya benefits.
Is the SHA Kenya connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide SHA Kenya claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.