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Staff wellness agent for PSEMAS
The staff wellness agent for PSEMAS points staff to their PSEMAS benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightPSEMAS
What it can do with PSEMAS
- Points staff to their PSEMAS benefits
- Match the member to their PSEMAS option from the 2 on file (Standard Option and Higher Option), with their membership number, from a message or a photo of their card
- Answer general questions about PSEMAS cover, and send plan-specific ones to the PSEMAS service line (061 374 150) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with PSEMAS?
Points staff to their PSEMAS benefits.
Is the PSEMAS connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide PSEMAS claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.