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Polmed for AI agents

The Polmed connector lets Health Loops agents work with Polmed, a medical scheme in South Africa.

Start free with this agent

Ridgeway LogisticsBenefits agentWhatsApp

Customer: Does my plan cover physio?
Read the plan guide for the member’s optionPolmed
Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
Customer: Yes please.
Found 3 nearbyNearby care finder

Sample conversation. People, brands and figures are made up.

What an agent can do with Polmed

Match the member to their Polmed option from the 2 on file (Marine and Aquarium), with their membership number, from a message or a photo of their card
Answer general questions about Polmed cover, and send plan-specific ones to the Polmed service line (0860 765 633) rather than guess
Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Find network hospitals, clinics and GPs near the member, then give the Polmed service line to confirm before an admission

Tools.

PolmedLive Discovery HealthLive GEMSLive WhatsAppLive Nearby care finderLive

Country: South Africa
Type: Medical scheme
Options on file (2): Marine, Aquarium
Service line: 0860 765 633

Questions

What can an AI agent do with Polmed?

Match the member to their Polmed option from the 2 on file (Marine and Aquarium), with their membership number, from a message or a photo of their card.

Is the Polmed connector live?

Yes.

Which Polmed options does the agent know?

2 options: Marine, Aquarium.

Does the agent quote Polmed benefits?

Not from memory.

Does the agent decide Polmed claims or authorisations?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.