Live
Staff wellness agent for NHIA Nigeria
The staff wellness agent for NHIA Nigeria points staff to their NHIA Nigeria benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightNHIA Nigeria
What it can do with NHIA Nigeria
- Points staff to their NHIA Nigeria benefits
- Match the member to their NHIA Nigeria option from the 1 on file (National Health Insurance), with their membership number, from a message or a photo of their card
- Answer general questions about NHIA Nigeria cover, and send plan-specific ones to the NHIA Nigeria service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with NHIA Nigeria?
Points staff to their NHIA Nigeria benefits.
Is the NHIA Nigeria connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide NHIA Nigeria claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.