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Results follow-up agent for Manulife

The results follow-up agent for Manulife points Manulife members to the benefit that pays for the follow-up.

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Thrive at WorkResults follow-up agentWhatsApp
  1. Repeat test due: 3 months after the last resultManulife
  2. Results follow-up agent: Hi Kabelo, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it can do with Manulife

  • Points Manulife members to the benefit that pays for the follow-up
  • Read a member’s Manulife plan and benefits through the access your team has, such as an API, a file feed or a portal export
  • Answer cover questions from your Manulife plan documents, with the figures for the member’s plan
  • Check a claim’s status and chase the missing invoice, referral or form with the member

Tools.

ManulifeCustomFHIR lab resultsCustomNearby care finderLiveWhatsAppLiveGoogle CalendarCustom

Questions

What does the results follow-up agent do with Manulife?

Points Manulife members to the benefit that pays for the follow-up.

Is the Manulife connector live?

Not yet as a ready-made connector.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Does the agent decide Manulife claims or authorisations?

No.

Can we run the agent under our own brand?

Yes.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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