Live
Staff wellness agent for KeyHealth
The staff wellness agent for KeyHealth points staff to their KeyHealth benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightKeyHealth
What it can do with KeyHealth
- Points staff to their KeyHealth benefits
- Match the member to their KeyHealth option from the 6 on file (Equilibrium, Gold, Silver and 3 more), with their membership number, from a message or a photo of their card
- Answer general questions about KeyHealth cover, and send plan-specific ones to the KeyHealth service line (0860 671 050) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with KeyHealth?
Points staff to their KeyHealth benefits.
Is the KeyHealth connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide KeyHealth claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.