Live
Staff wellness agent for Heritage Health
The staff wellness agent for Heritage Health points staff to their Heritage Health benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightHeritage Health
What it can do with Heritage Health
- Points staff to their Heritage Health benefits
- Match the member to their Heritage Health option from the 8 on file (Camelthorn, Maroela, Hoodia and 5 more), with their membership number, from a message or a photo of their card
- Answer general questions about Heritage Health cover, and send plan-specific ones to the Heritage Health service line (083 334 2790) rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Heritage Health?
Points staff to their Heritage Health benefits.
Is the Heritage Health connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Heritage Health claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.