Live
Staff wellness agent for Essential Med
The staff wellness agent for Essential Med points staff to their Essential Med benefits.
Ridgeway LogisticsStaff wellness agentWhatsApp
- Staff wellness agent: Hi Nomsa, it’s your monthly check-in. Private to you. How are you doing, 1 to 5?
- Customer: 3. Tired.
- Staff wellness agent: Thanks. Want a 30-second scan to see how today looks, or a session with a dietitian or counsellor? Both are free through work.
- Customer: The scan.
- Scan link sent30-second face scan
- Counted in anonymised team insightEssential Med
What it can do with Essential Med
- Points staff to their Essential Med benefits
- Match the member to their Essential Med option from the 3 on file (Day-to-Day, Hospital and Combined), with their membership number, from a message or a photo of their card
- Answer general questions about Essential Med cover, and send plan-specific ones to the Essential Med service line rather than guess
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the staff wellness agent do with Essential Med?
Points staff to their Essential Med benefits.
Is the Essential Med connector live?
Yes.
Can HR see individual check-ins?
No.
Does the agent decide Essential Med claims or authorisations?
No.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.